04.27.2020 | The 74 | Low-income families, in particular, are “severely impacted” by complaint delays like those in New York City because they “have to wait for the hearing … in order to get the services” rather than paying out of pocket and requesting reimbursement, as more well-off families are able to do, Rebecca Shore, director of litigation for Advocates for Children of New York, told The 74. Read article