检查 OPT 每日公交车延误清单 和 纽约市校车应用程序, which is available to download on the Apple app store and the Google Play app store. In order to use the app, you will need a New York City Schools Account (NYCSA). If you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tip sheet.  

如需了解您孩子的校车路线，请致电您孩子的学校或查看您孩子的校车上的“交通”栏目。 纽约市学校账户 (NYCSA). If your child is in a NYC public school and you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tipsheet. If your child is in a charter, private, or non-public school and your school cannot help you obtain a NYCSA Account Creation Code, contact AFC.

校车公司应该在开学前一周致电告知接送信息。如果他们没有致电，请直接联系校车公司并询问接送孩子的时间（电话号码如下： 校车公司 和 学前班和早期干预巴士公司）。联系公交公司时，请务必提供您孩子的路线号码。

确认你拨打的是 DOE 网站上列出的号码 校车公司 和 学前班和早期干预巴士公司. Call during off-peak hours such as midday, when dispatch is not fielding calls regarding the morning and afternoon buses. If your call is transferred and the phone continues to ring without being picked up, try to stay on the line. Dispatch may be on the phone with other callers and you may be on a waitlist. If you still can’t reach them, contact OPT (at 718-392-8555 或者 online) and make a complaint. The OPT recording line may tell you to contact your child’s school. However, if you stay on the line with OPT, you will eventually reach someone to speak with directly. Make your complaint and ask for the complaint number. Make a note of the complaint number for each complaint you make with OPT and keep screenshots of any complaints you file online. Then, contact your district’s 运输联络, include the complaint number(s), and tell them you cannot reach your bus company to confirm pick up time. Families of children receiving busing for Early Intervention and preschool special education should contact the DOE at EarlyChildhoodBusing@schools.nyc.gov 和 their 安博会办公室 for additional support. 

联系学校的交通协调员，确认乘客人数报告显示的地址正确。如果地址不正确，请要求学校更新其系统 (ATS)，提供正确的地址，如有必要，请更新特殊教育系统 SESIS。如果您居住在保密地址，请要求交通协调员确保您的邮政信箱在 ATS 和 SESIS 中正确列出（如有必要）。如果 ATS/SESIS 中的信息准确无误，请联系您所在学区的 运输联络 并要求他们向公交公司提供正确的地址。注意：如果您孩子乘坐的路线不正确，他们可能需要重新安排路线，这可能需要更多时间。 

If your student attends a charter, private, or non-public school, contact both the CSE and your district 运输 Liaison to correct the address. 

Call both the bus company and OPT to make a complaint. Ask the school’s Transportation Coordinator to make a complaint with OPT and ask them for the complaint number. To call in a complaint with OPT, call 718-392-8555 and take note of the complaint number. You can also submit a complaint online. Make a complaint every time the bus arrives late or does not arrive. If the OPT recording line tells you to contact your school, if you stay on the line with OPT you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact both your, school’s 运输 Coordinator and your district’s 运输联络，包括投诉编号，并申请新的路线。 

Your child should not have to miss class because their bus is late or leave class early to get on the bus. If this is happening, ask your child’s school Transportation Coordinator 和 your district’s 运输联络 and OPT to work with the bus company to come up with a later afternoon pickup time. Call in a complaint to OPT (718-392-8555) 或者 submit a complaint online to alert them to the issue.  

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (call 718-392-8555 or submit a complaint online), your school’s Transportation Coordinator, and your district 运输联络.

For students without a limited travel time IEP recommendation, make an OPT complaint (call 718-392-8555 or submit online) and take note of the complaint number. Make a complaint every time there is an issue. Ask your school’s Transportation Coordinator to do the same. If the OPT recording line tells you to contact your school, you can stay on the line with OPT and you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact your school’s Transportation Coordinator and your district’s 运输联络，包括投诉编号，并申请新的路线。

对于根据年级和离学校距离有资格乘坐校车的学生，请联系您学校的交通协调员和您所在学区的 运输联络. 

对于 IEP 规定乘坐校车的学生，请联系学校的交通协调员和学区的 运输联络。如果您的孩子有 IEP 规定的校车接送服务，并且就读于特许学校或非公立学校，请联系 特殊教育委员会 （加拿大教育厅）。  

对于通过家长安排就读非公立学校的学生，请联系 NPS 的交通协调员、学区的 运输联络，以及 加拿大教育标准局. 

适合 K-6 年级学生和 7 年级学生日 和 8日 对于居住在 DHS 收容所且 IEP 尚未包括乘坐校车的学生，请联系收容所的 STH 家庭助理、收容所社区协调员和 STH 区域经理。 

适合 K-6 年级学生和 7 年级学生日 和 8日 对于居住在其他临时住房、即将搬入永久住房或住在临时住房的 3-K 或学前班学生，请确保您孩子的学校已经填写了一份 在线巴士请求 （也称为 例外请求.) If a busing request was filled out but has not been approved after 7–10 business days, email BusingExceptions@schools.nyc.gov, STH Family Assistant, shelter-based Community Coordinator, STH Regional Manager, and Transportation Liaison. If you are still waiting for a route 7–10 business days after the request was approved, email 交通运输@schools.nyc.gov or call OPT’s call center at (718) 392-8855 或者 submit a complaint online.   

For more information, see AFC’s Tip Sheet for Students in Temporary Housing.  

对于寄养学生，要求学校完成 在线巴士请求，也称为寄养例外申请。如果需要在学校系统中更新孩子的地址，请要求孩子的寄养机构向学校发送新的安置表。 

发送电子邮件到 BusingExceptions@schools.nyc.gov.

As soon as you move, give the school your new address and ask them to update ATS and, if necessary, SESIS. If your student is attending a charter, private, or non-public school and is entitled to specialized busing based on an IEP, contact your CSE to share your new address.  If your child has busing on their IEP, they should be re-routed automatically once the address is updated. If your student qualifies for busing because they live in a DHS shelter, they should automatically be rerouted. If your student qualifies for busing because you live in temporary housing (other than a DHS shelter), you or the school or the shelter-based Community Coordinator must complete a new online busing request (aka 例外请求). For a student in foster care, ask the child’s foster care agency to send the school a placement form with the student’s new address. Once the school has the form, ask the school to submit a foster care transportation exception request. For all students, it will take about a week for the new stop to be added to the existing route or for them to be added to a different bus route.  

All students living more than a half mile from their schools are eligible for OMNY cards.   All students eligible for busing are also eligible for student Cards OMNY cards while they wait for busing. Additionally, the parents of students in temporary housing or foster care are eligible for an adult MetroCard to bring their child to school, regardless of their child’s age, and to pick them up at the end of the day. Ask your school’s Transportation Coordinator for the cards.  

If a student is eligible for busing based on their IEP, STH, or foster care status, they may be eligible for prepaid rideshare. If you are interested in prepaid rideshare, contact your school’s Transportation Coordinator and your school district’s 运输联络. This applies to students with IEP-mandated busing who have not been routed after 10 school days, whose bus route is out of service, or whose busing accommodations are not being implemented. Students who require rideshare because of missing IEP-mandated staff on the bus, should be able to find a rideshare code on their NYCSA account.   

Rideshare eligibility applies to students who are eligible for busing based on STH or foster care status who have not been routed after 10 business days as well. Visit the DOE’s 网站 了解更多信息。 

If a student is eligible for busing based on their IEP, STH, or foster care status, and prepaid rideshare has not been arranged,  they may be eligible for transportation reimbursement if their bus does not show up or if services become unavailable after the route start date. If you have to spend money on transportation, save your receipts and submit a 退款申请. 

联系学区 运输联络。如果您是临时住所的家庭，请联系 南太区区域经理.

如果学生在校车上没有得到照顾，比如校车助理，请联系 Specialeducation@schools.nyc.gov. 确保包括学生姓名和出生日期和/或学生证号码、父母/监护人的姓名、学校名称以及未实施的住宿。 

If your student is not receiving their IEP-mandated accommodation of a nurse on the bus, contact OPT (718-392-8855 or online) and your district 运输联络. You can also file a complaint by calling 311. In addition, call AFC’s Helpline at (866) 427-6033. 

如果学生就读于特许学校或非公立学校，请联系 加拿大教育标准局.  

If your student is not allowed to ride the bus because their IEP-mandated bus paraprofessional or nurse is not in place or it is a safety concern for the student to ride the bus without limited time travel, contact the school’s Transportation Coordinator and district 运输联络 请求预付费拼车，直到公交助理或护士到位。 

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (718-392-8855 或者 online) 和 speak with your school’s Transportation Coordinator and/or your district 运输联络. 

Your child has a right to a safe and respectful environment when they travel to school. If your child is being treated inappropriately by bus staff, contact the school’s Transportation Coordinator and OPT (718-392-8855 或者 online) and report the issue each time it occurs and get a complaint number. OPT should investigate and address the issue with the bus company. 

Contact the school’s Transportation Coordinator and report the issue each time it occurs. If there is a bullying issue with other students on the bus, you can verbally or in writing report it to any school staff member and they are required to make a formal 报告 and the principal is required to conduct an investigation within 5 days. If you want to report a bullying incident anonymously, fill out the 投诉表格 在线、致电 718-935-2288 或发送电子邮件 respectforall@schools.nyc.gov. 

If there is an immediate safety risk or emergency, call 911, and then contact OPT (718– 392-8855 或者 online). For any other safety issue, contact OPT with the complaint(s) (718 –392-8855 或者 online) and keep a record of complaint number(s).  

如果你的孩子需要乘坐校车，这是 IEP 规定的，你有权提出申请 调解 或者 公正听取g 巴士问题。您也可以向 州教育部门 或者 民权办公室. 

如果学生住在临时住房：联系 南太区区域经理 学生所居住的地区。  

If student is in foster care, contact the Foster Care Coordinator for the district where the student attends school.   

接受早期干预和学前特殊教育的儿童家长应联系教育部 EarlyChildhoodBusing@schools.nyc.gov 及其早期干预服务协调员或 CPSE 办公室以获得额外支持。