Verifique las OPT lista diaria de retrasos de autobuses y el Aplicación de autobús escolar de Nueva York, which is available to download on the Apple app store and the Google Play app store. In order to use the app, you will need a Nueva York Schools Account (NYCSA). If you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tip sheet.  

Para conocer la ruta del autobús de su hijo, llame a la escuela de su hijo o consulte "transporte" en su Cuenta de escuelas de la ciudad de Nueva York (NYCSA). If your child is in a NYC public school and you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tipsheet. If your child is in a charter, private, or non-public school and your school cannot help you obtain a NYCSA Account Creation Code, contact AFC.

La compañía de autobuses debe llamarlo con información para recogerlo y dejarlo la semana antes de que comiencen las clases. Si no llaman, contacta directamente con la compañía de autobuses y pregunta la hora de recogida de tu hijo (encuentra los teléfonos aquí: Empresas de autobuses para niños en edad escolar y Empresas de autobuses de prekínder e intervención temprana). Asegúrese de tener el número de ruta de su hijo cuando se comunique con la compañía de autobuses.

Confirme que está llamando al número que figura en el sitio web del DOE para Empresas de autobuses para niños en edad escolar y Empresas de autobuses de prekínder e intervención temprana. Call during off-peak hours such as midday, when dispatch is not fielding calls regarding the morning and afternoon buses. If your call is transferred and the phone continues to ring without being picked up, try to stay on the line. Dispatch may be on the phone with other callers and you may be on a waitlist. If you still can’t reach them, contact OPT (at 718-392-8555 o online) and make a complaint. The OPT recording line may tell you to contact your child’s school. However, if you stay on the line with OPT, you will eventually reach someone to speak with directly. Make your complaint and ask for the complaint number. Make a note of the complaint number for each complaint you make with OPT and keep screenshots of any complaints you file online. Then, contact your district’s Enlace de transporte, include the complaint number(s), and tell them you cannot reach your bus company to confirm pick up time. Families of children receiving busing for Early Intervention and preschool special education should contact the DOE at EarlyChildhoodBusing@schools.nyc.gov y their oficina del CPSE for additional support. 

Comuníquese con el Coordinador de transporte de su escuela y confirme que el Informe de número de pasajeros muestra la dirección correcta. Si no tiene la dirección correcta, solicite al colegio que actualice su sistema (ATS) con la dirección correcta y de ser necesario, el sistema de educación especial, SESIS. Si reside en una dirección confidencial, solicite al Coordinador de Transporte que se asegure de que su apartado postal esté correctamente registrado en ATS y, si es necesario, en SESIS. Si todo es correcto en ATS/SESIS, comuníquese con el representante de su distrito. Enlace de transporte y pídales que le den la dirección correcta a la compañía de autobuses. Nota: si la dirección era incorrecta cuando se envió a su hijo, es posible que sea necesario redirigirlo, lo que puede llevar más tiempo. 

If your student attends a charter, private, or non-public school, contact both the CSE and your district Transporte Liaison to correct the address. 

Call both the bus company and OPT to make a complaint. Ask the school’s Transportation Coordinator to make a complaint with OPT and ask them for the complaint number. To call in a complaint with OPT, call 718-392-8555 and take note of the complaint number. You can also submit a complaint online. Make a complaint every time the bus arrives late or does not arrive. If the OPT recording line tells you to contact your school, if you stay on the line with OPT you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact both your, school’s Transporte Coordinator and your district’s Enlace de transporte, incluya el(los) número(s) de queja(s) y solicite una nueva ruta. 

Your child should not have to miss class because their bus is late or leave class early to get on the bus. If this is happening, ask your child’s school Transportation Coordinator y your district’s Enlace de transporte and OPT to work with the bus company to come up with a later afternoon pickup time. Call in a complaint to OPT (718-392-8555) o submit a complaint online to alert them to the issue.  

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (call 718-392-8555 or submit a complaint online), your school’s Transportation Coordinator, and your district Enlace de transporte.

For students without a limited travel time IEP recommendation, make an OPT complaint (call 718-392-8555 or submit online) and take note of the complaint number. Make a complaint every time there is an issue. Ask your school’s Transportation Coordinator to do the same. If the OPT recording line tells you to contact your school, you can stay on the line with OPT and you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact your school’s Transportation Coordinator and your district’s Enlace de transporte, incluya el(los) número(s) de queja(s) y solicite una nueva ruta.

Para los estudiantes elegibles para el transporte en autobús según el grado y la distancia de la escuela, comuníquese con el Coordinador de Transporte de su escuela y el Departamento de Transporte de su distrito. Enlace de transporte. 

Para estudiantes con transporte en autobús exigido por el IEP, comuníquese con el Coordinador de Transporte de su escuela y con el Departamento de Transporte del distrito. Enlace de transporte. Si su estudiante tiene transporte en autobús obligatorio según el IEP y asiste a una escuela autónoma o a una escuela no pública, comuníquese con el Comité de Educación Especial (CSE).  

Para los estudiantes que asisten a una escuela no pública mediante colocación de los padres, comuníquese con el Coordinador de Transporte de NPS, el representante del distrito escolar. Enlace de transporte, y el CSE. 

Para estudiantes de K-6 y estudiantes de 7.ºth y 8th grado con IEP que aún no incluyen el transporte en autobús y que viven en un refugio del DHS, comuníquese con el asistente familiar de STH del refugio, el coordinador comunitario del refugio y el gerente regional de STH. 

Para estudiantes de K-6 y estudiantes de 7.ºth y 8th grado con IEP que aún no incluyen el transporte en autobús que viven en otra forma de vivienda temporal, se están mudando a una vivienda permanente o estudiantes en una vivienda temporal en 3-K o Pre-K, asegúrese de que la escuela de su hijo haya completado un solicitud de transporte en línea (también conocido como Solicitud de excepciones.) If a busing request was filled out but has not been approved after 7–10 business days, email BusingExceptions@schools.nyc.gov, STH Family Assistant, shelter-based Community Coordinator, STH Regional Manager, and Transportation Liaison. If you are still waiting for a route 7–10 business days after the request was approved, email Transporte@schools.nyc.gov or call OPT’s call center at (718) 392-8855 o submit a complaint online.   

For more information, see AFC’s Tip Sheet for Students in Temporary Housing.  

Para un estudiante en cuidado de crianza, solicite a la escuela que complete el solicitud de transporte en línea, también conocida como Solicitud de excepción de cuidado de crianza. Si es necesario actualizar la dirección del niño en el sistema escolar, solicite a la agencia de cuidado de crianza del niño que envíe a la escuela un nuevo formulario de colocación. 

Enviar un correo electrónico a BusingExceptions@schools.nyc.gov.

As soon as you move, give the school your new address and ask them to update ATS and, if necessary, SESIS. If your student is attending a charter, private, or non-public school and is entitled to specialized busing based on an IEP, contact your CSE to share your new address.  If your child has busing on their IEP, they should be re-routed automatically once the address is updated. If your student qualifies for busing because they live in a DHS shelter, they should automatically be rerouted. If your student qualifies for busing because you live in temporary housing (other than a DHS shelter), you or the school or the shelter-based Community Coordinator must complete a new online busing request (aka Solicitud de excepciones). For a student in foster care, ask the child’s foster care agency to send the school a placement form with the student’s new address. Once the school has the form, ask the school to submit a foster care transportation exception request. For all students, it will take about a week for the new stop to be added to the existing route or for them to be added to a different bus route.  

All students living more than a half mile from their schools are eligible for OMNY cards.   All students eligible for busing are also eligible for student Cards OMNY cards while they wait for busing. Additionally, the parents of students in temporary housing or foster care are eligible for an adult MetroCard to bring their child to school, regardless of their child’s age, and to pick them up at the end of the day. Ask your school’s Transportation Coordinator for the cards.  

If a student is eligible for busing based on their IEP, STH, or foster care status, they may be eligible for prepaid rideshare. If you are interested in prepaid rideshare, contact your school’s Transportation Coordinator and your school district’s Enlace de transporte. This applies to students with IEP-mandated busing who have not been routed after 10 school days, whose bus route is out of service, or whose busing accommodations are not being implemented. Students who require rideshare because of missing IEP-mandated staff on the bus, should be able to find a rideshare code on their NYCSA account.   

Rideshare eligibility applies to students who are eligible for busing based on STH or foster care status who have not been routed after 10 business days as well. Visit the DOE’s sitio web para más información. 

If a student is eligible for busing based on their IEP, STH, or foster care status, and prepaid rideshare has not been arranged,  they may be eligible for transportation reimbursement if their bus does not show up or if services become unavailable after the route start date. If you have to spend money on transportation, save your receipts and submit a Solicitud de Reembolso. 

Contacta con el distrito Enlace de transporte. Si es una familia en vivienda temporal, comuníquese con el Gerente Regional de STH.

Si el estudiante no recibe adaptaciones en el autobús, como un asistente de autobús, comuníquese con educaciónespecial@schools.nyc.gov. Asegúrese de incluir el nombre del estudiante y su fecha de nacimiento y/o número de identificación del estudiante, el nombre del padre/tutor, el nombre de la escuela y qué adaptaciones no se están implementando. 

If your student is not receiving their IEP-mandated accommodation of a nurse on the bus, contact OPT (718-392-8855 or online) and your district Enlace de transporte. You can also file a complaint by calling 311. In addition, call AFC’s Helpline at (866) 427-6033. 

Si el estudiante asiste a una escuela autónoma o a una escuela no pública, comuníquese con el CSE.  

If your student is not allowed to ride the bus because their IEP-mandated bus paraprofessional or nurse is not in place or it is a safety concern for the student to ride the bus without limited time travel, contact the school’s Transportation Coordinator and district Enlace de transporte solicitar viaje compartido prepago hasta que el asistente de autobús o la enfermera estén en su lugar. 

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (718-392-8855 o online) y speak with your school’s Transportation Coordinator and/or your district Enlace de transporte. 

Your child has a right to a safe and respectful environment when they travel to school. If your child is being treated inappropriately by bus staff, contact the school’s Transportation Coordinator and OPT (718-392-8855 o online) and report the issue each time it occurs and get a complaint number. OPT should investigate and address the issue with the bus company. 

Contact the school’s Transportation Coordinator and report the issue each time it occurs. If there is a bullying issue with other students on the bus, you can verbally or in writing report it to any school staff member and they are required to make a formal informe and the principal is required to conduct an investigation within 5 days. If you want to report a bullying incident anonymously, fill out the formulario de queja en línea, llame al 718-935-2288 o envíe un correo electrónico respectforall@schools.nyc.gov. 

If there is an immediate safety risk or emergency, call 911, and then contact OPT (718– 392-8855 o online). For any other safety issue, contact OPT with the complaint(s) (718 –392-8855 o online) and keep a record of complaint number(s).  

Si el transporte en autobús de su hijo es obligatorio según el IEP, usted tiene derecho a presentar una solicitud de mediación o audiencia imparcialg sobre cuestiones de transporte. También puede presentar una queja ante el Departamento de Educación del Estado o el Oficina de Derechos Civiles. 

Si el estudiante vive en una vivienda temporal: comuníquese con el Gerente Regional de STH para el distrito donde vive el estudiante.  

If student is in foster care, contact the Foster Care Coordinator for the district where the student attends school.   

Las familias de niños que reciben transporte en autobús para intervención temprana y educación especial preescolar deben comunicarse con el DOE al EarlyChildhoodBusing@schools.nyc.gov y su Coordinador de Servicios de Intervención Temprana o la oficina de CPSE para obtener apoyo adicional.