Tcheke OPT yo lis chak jou reta otobis yo ak la Aplikasyon Otobis Lekòl Vil Nouyòk, which is available to download on the Apple app store and the Google Play app store. In order to use the app, you will need a New York City Schools Account (NYCSA). If you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tip sheet.  

Pou wout otobis pitit ou a, rele lekòl pitit ou a oswa tcheke anba "transpòtasyon" sou ou Kont Lekòl Vil Nouyòk (NYCSA). If your child is in a NYC public school and you don’t have a NYCSA account, ask your child’s school’s Parent Coordinator for an Account Creation Code and see AFC’s NYCSA tipsheet. If your child is in a charter, private, or non-public school and your school cannot help you obtain a NYCSA Account Creation Code, contact AFC.

Konpayi otobis la ta dwe rele w pou w bay enfòmasyon pou w vin chèche w epi w ap depoze w nan semèn anvan lekòl la kòmanse. Si yo pa rele, kontakte konpayi otobis la dirèkteman epi mande pou lè pitit ou a vin chèche (jwenn nimewo telefòn yo isit la: Konpayi otobis ki gen laj pou lekòl epi Konpayi Otobis Pre-K ak Entèvansyon Bonè). Asire w ke w gen nimewo wout pitit ou a lè w kontakte konpayi bis la.

Konfime w ap rele nimewo ki endike sou sitwèb DOE a pou Konpayi otobis ki gen laj pou lekòl epi Konpayi Otobis Pre-K ak Entèvansyon Bonè. Call during off-peak hours such as midday, when dispatch is not fielding calls regarding the morning and afternoon buses. If your call is transferred and the phone continues to ring without being picked up, try to stay on the line. Dispatch may be on the phone with other callers and you may be on a waitlist. If you still can’t reach them, contact OPT (at 718-392-8555 oswa online) and make a complaint. The OPT recording line may tell you to contact your child’s school. However, if you stay on the line with OPT, you will eventually reach someone to speak with directly. Make your complaint and ask for the complaint number. Make a note of the complaint number for each complaint you make with OPT and keep screenshots of any complaints you file online. Then, contact your district’s Lyezon Transpò, include the complaint number(s), and tell them you cannot reach your bus company to confirm pick up time. Families of children receiving busing for Early Intervention and preschool special education should contact the DOE at EarlyChildhoodBusing@schools.nyc.gov epi their biwo CPSE for additional support. 

Kontakte Kowòdonatè Transpò lekòl ou a epi konfime ke Rapò pasaje a montre adrès ki kòrèk la. Si li pa gen adrès ki kòrèk la, mande lekòl la ajou sistèm yo (ATS) ak adrès ki kòrèk la epi si sa nesesè, sistèm edikasyon espesyal la, SESIS. Si w abite nan yon adrès konfidansyèl, mande Kowòdonatè Transpò pou asire w ke Bwat Postal ou a kòrèkteman nan ATS epi si sa nesesè, SESIS. Si tout bagay egzat nan ATS/SESIS, kontakte distri w la Lyezon Transpò epi mande yo pou yo bay konpayi bis la adrès ki kòrèk la. Remak: si adrès la pa t kòrèk lè yo te voye pitit ou a, yo ka bezwen reroute yo, sa ki ka pran plis tan. 

If your student attends a charter, private, or non-public school, contact both the CSE and your district Transpò Liaison to correct the address. 

Call both the bus company and OPT to make a complaint. Ask the school’s Transportation Coordinator to make a complaint with OPT and ask them for the complaint number. To call in a complaint with OPT, call 718-392-8555 and take note of the complaint number. You can also submit a complaint online. Make a complaint every time the bus arrives late or does not arrive. If the OPT recording line tells you to contact your school, if you stay on the line with OPT you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact both your, school’s Transpò Coordinator and your district’s Lyezon Transpò, mete nimewo plent lan (yo), epi mande yon nouvo wout. 

Your child should not have to miss class because their bus is late or leave class early to get on the bus. If this is happening, ask your child’s school Transportation Coordinator epi your district’s Lyezon Transpò and OPT to work with the bus company to come up with a later afternoon pickup time. Call in a complaint to OPT (718-392-8555) oswa submit a complaint online to alert them to the issue.  

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (call 718-392-8555 or submit a complaint online), your school’s Transportation Coordinator, and your district Lyezon Transpò.

For students without a limited travel time IEP recommendation, make an OPT complaint (call 718-392-8555 or submit online) and take note of the complaint number. Make a complaint every time there is an issue. Ask your school’s Transportation Coordinator to do the same. If the OPT recording line tells you to contact your school, you can stay on the line with OPT and you will eventually reach someone to speak with directly. If the issues are not resolved after 1 week, contact your school’s Transportation Coordinator and your district’s Lyezon Transpò, mete nimewo plent lan (yo), epi mande yon nouvo wout.

Pou elèv ki elijib pou pran otobis ki baze sou klas ak distans ak lekòl la, kontakte Kowòdonatè Transpò lekòl ou a ak distrik ou a. Lyezon Transpò. 

Pou elèv ki gen Otobis IEP obligatwa, kontakte Kowòdonatè Transpò lekòl ou a ak distri a Lyezon Transpò. Si elèv ou a gen otobis IEP obligatwa epi li ale nan yon lekòl endepandan oswa yon lekòl ki pa piblik, kontakte la Komite Edikasyon Espesyal (CSE).  

Pou elèv ki ale nan yon lekòl ki pa piblik atravè plasman paran yo, kontakte Kowòdonatè Transpò NPS la, distrik lekòl la. Lyezon Transpò, ak la CSE. 

Pou elèv nan K-6 ak elèv nan 7th ak 8th klas ak IEP ki poko gen ladann otobis ki abite nan yon abri DHS, kontakte Asistan Fanmi STH abri a, Kowòdonatè Kominotè ki baze nan abri a, ak Manadjè Rejyonal STH. 

Pou elèv nan K-6 ak elèv nan 7th ak 8th klas ak IEP ki pa deja gen ladan otobis ki abite nan yon lòt fòm lojman tanporè, k ap deplase nan lojman pèmanan, oswa elèv ki nan lojman tanporè nan 3-K oswa Pre-K, asire w ke lekòl pitit ou a ranpli yon demann otobis sou entènèt (li rele tou yon Demann eksepsyon.) If a busing request was filled out but has not been approved after 7–10 business days, email BusingExceptions@schools.nyc.gov, STH Family Assistant, shelter-based Community Coordinator, STH Regional Manager, and Transportation Liaison. If you are still waiting for a route 7–10 business days after the request was approved, email Transportation@schools.nyc.gov or call OPT’s call center at (718) 392-8855 oswa submit a complaint online.   

For more information, see AFC’s Tip Sheet for Students in Temporary Housing.  

Pou yon elèv ki nan swen adoptif, mande lekòl la pou l konplete demann otobis sou entènèt, konnen tou kòm yon Demann Eksepsyon Swen Adopsyon. Si adrès timoun nan bezwen mete ajou nan sistèm lekòl la, mande ajans adoptif timoun nan voye lekòl la yon nouvo fòm plasman. 

Voye yon imèl bay BusingExceptions@schools.nyc.gov.

As soon as you move, give the school your new address and ask them to update ATS and, if necessary, SESIS. If your student is attending a charter, private, or non-public school and is entitled to specialized busing based on an IEP, contact your CSE to share your new address.  If your child has busing on their IEP, they should be re-routed automatically once the address is updated. If your student qualifies for busing because they live in a DHS shelter, they should automatically be rerouted. If your student qualifies for busing because you live in temporary housing (other than a DHS shelter), you or the school or the shelter-based Community Coordinator must complete a new online busing request (aka Demann eksepsyon). For a student in foster care, ask the child’s foster care agency to send the school a placement form with the student’s new address. Once the school has the form, ask the school to submit a foster care transportation exception request. For all students, it will take about a week for the new stop to be added to the existing route or for them to be added to a different bus route.  

All students living more than a half mile from their schools are eligible for OMNY cards.   All students eligible for busing are also eligible for student Cards OMNY cards while they wait for busing. Additionally, the parents of students in temporary housing or foster care are eligible for an adult MetroCard to bring their child to school, regardless of their child’s age, and to pick them up at the end of the day. Ask your school’s Transportation Coordinator for the cards.  

If a student is eligible for busing based on their IEP, STH, or foster care status, they may be eligible for prepaid rideshare. If you are interested in prepaid rideshare, contact your school’s Transportation Coordinator and your school district’s Lyezon Transpò. This applies to students with IEP-mandated busing who have not been routed after 10 school days, whose bus route is out of service, or whose busing accommodations are not being implemented. Students who require rideshare because of missing IEP-mandated staff on the bus, should be able to find a rideshare code on their NYCSA account.   

Rideshare eligibility applies to students who are eligible for busing based on STH or foster care status who have not been routed after 10 business days as well. Visit the DOE’s sit entènèt pou plis enfòmasyon. 

If a student is eligible for busing based on their IEP, STH, or foster care status, and prepaid rideshare has not been arranged,  they may be eligible for transportation reimbursement if their bus does not show up or if services become unavailable after the route start date. If you have to spend money on transportation, save your receipts and submit a Demann pou ranbousman. 

Kontakte distri a Lyezon Transpò. Si ou se yon fanmi ki nan lojman tanporè, kontakte la Manadjè Rejyonal STH.

Si elèv la pa resevwa aranjman nan otobis la, tankou yon parapwofesyonèl otobis, kontakte specialeducation@schools.nyc.gov. Asire w ke w mete non elèv la ak nimewo idantifikasyon dat ak/oswa elèv la, non paran/gadyen, non lekòl la ak akomodasyon yo pa aplike. 

If your student is not receiving their IEP-mandated accommodation of a nurse on the bus, contact OPT (718-392-8855 or online) and your district Lyezon Transpò. You can also file a complaint by calling 311. In addition, call AFC’s Helpline at (866) 427-6033. 

Si elèv la ale nan yon lekòl endepandan oswa yon lekòl ki pa piblik, kontakte la CSE.  

If your student is not allowed to ride the bus because their IEP-mandated bus paraprofessional or nurse is not in place or it is a safety concern for the student to ride the bus without limited time travel, contact the school’s Transportation Coordinator and district Lyezon Transpò pou mande vwayaj pataj davans jiskaske parapwofesyonèl otobis la oswa enfimyè a an plas. 

If the student is not appropriately routed to meet a limited travel time IEP recommendation, contact OPT (718-392-8855 oswa online) epi speak with your school’s Transportation Coordinator and/or your district Lyezon Transpò. 

Your child has a right to a safe and respectful environment when they travel to school. If your child is being treated inappropriately by bus staff, contact the school’s Transportation Coordinator and OPT (718-392-8855 oswa online) and report the issue each time it occurs and get a complaint number. OPT should investigate and address the issue with the bus company. 

Contact the school’s Transportation Coordinator and report the issue each time it occurs. If there is a bullying issue with other students on the bus, you can verbally or in writing report it to any school staff member and they are required to make a formal rapò and the principal is required to conduct an investigation within 5 days. If you want to report a bullying incident anonymously, fill out the fòm plent sou entènèt, rele 718-935-2288, oswa imèl respectforall@schools.nyc.gov. 

If there is an immediate safety risk or emergency, call 911, and then contact OPT (718– 392-8855 oswa online). For any other safety issue, contact OPT with the complaint(s) (718 –392-8855 oswa online) and keep a record of complaint number(s).  

Si se IEP ki obligatwa pou otobis pitit ou a, ou gen dwa pou w fè yon demann medyasyon oswa odyans san patiprig sou pwoblèm otobis. Ou kapab tou depoze yon plent ak la Depatman Edikasyon Eta a oswa la Biwo Dwa Sivil. 

Si elèv ap viv nan yon lojman tanporè: kontakte a Manadjè Rejyonal STH pou distri kote elèv la ap viv la.  

If student is in foster care, contact the Foster Care Coordinator for the district where the student attends school.   

Fanmi timoun k ap resevwa otobis pou Entèvansyon Bonè ak edikasyon espesyal preskolè ta dwe kontakte DOE nan EarlyChildhoodBusing@schools.nyc.gov ak Kowòdonatè Sèvis Entèvansyon Bonè yo oswa biwo CPSE yo pou plis sipò.