02.10.2020 | Chalkbeat NY + THE CITY | “Every step in the process really is broken,” said Rebecca Shore, the litigation director for Advocates for Children. 

The city’s education department has been inundated with a growing number of cases with complaints doubling over the past five years. These challenges are reviewed by an independent hearing officer, under a process that by law is supposed to take no longer than 75 days from the moment a complaint is filed until a decision is issued. But the average amount of time it takes to resolve a case has ballooned to 259 days, a 74% increase since the 2014-15 school year.  기사 읽기